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Role Filled
Senior Service Engineer/Implementation Manager
Medical Devices & Equipment
Engineers Field & Depot
Opthalmology
Bourne End
£40,000 - £45,000
Imaging
Opthalmics
Role Overview
You will install, service, and support ophthalmic imaging systems across the UK and internationally, ensuring fast response, technical excellence, and full compliance.
Company Information
We are partnered with a market leader in ophthalmic imaging, a distributor that specialises in advanced equipment such as OCT and retinal cameras. Working with a global manufacturer, they deliver cutting-edge technology, expert service, and tailored training to NHS trusts, screening programmes, and private clinics. Known for their agility and strong customer-first approach, they help healthcare providers deliver accurate, high-quality eye care.
Role Requirements
Service, repair, install, and support ophthalmic/medical imaging equipment across the UK and internationally.
Deliver high-quality technical support, including hardware/software troubleshooting (DICOM, PACS, HL7).
Perform routine maintenance, breakdown response, and user training.
Maintain accurate service logs in line with ISO 13485:2016.
Ensure same-day email responses and 100% breakdown response rate.
Update internal/external ticketing systems in real time.
Support logistics, exhibitions, and training events as needed.
Adhere to all health, safety, and regulatory compliance standards.
Person Specifications
Strong experience with medical imaging systems (ophthalmic preferred).
Proven IT skills: networking, Microsoft SQL, system integration.
Ability to work weekends and travel nationally/internationally.
Excellent problem-solving, time management, and independence.
Strong communication and customer-facing skills.
Must attend manufacturer training.
Knowledge of ISO 13485:2016 and medical device standards.
Package
Company van kitted and lined with full calibration tools.
Laptop.
Phone.
Christmas bonus if hitting 90% of targets.
40 hours + potential weekend work.
Time in Lieu.
Even if you do not fit the criteria, we still want to hear from you! We have over 300 jobs not advertised on the website that you could be a perfect fit for!
Locations
Aldershot
Amersham
Aylesbury
Barnet
Basingstoke
Borehamwood
Bracknell
Brent
Camberley
Chertsey
Chessington
Ealing
Egham
Epsom
Fulham
Greenford
Guildford
Harpenden
Harrow
Hatfield
Hayes
Hemel Hempstead
High Wycombe
Kingston-upon-Thames
Leatherhead
Maidenhead
Marlow
Newbury
North West London
Northolt
Pinner
Radlett
Reading
Richmond upon Thames
Rickmansworth
Ruislip
Slough
Southall
St Albans
Staines
Twickenham
Watford
Welwyn
Wembley
West London
Westminster
Windsor
Woking
Wokingham
Previous Listing
Date Updated
30 Mar 2026
Job reference
75186
Categories
Full Time
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