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Field Service Engineer
Role Overview
Responsible for field-based maintenance, installation, and customer support for diagnostic imaging systems, ensuring performance, compliance, and satisfaction across key accounts.
Company Information
Our client is an exclusive distributor and service provider of medical diagnostic imaging equipment throughout the New York, New Jersey, Eastern Pennsylvania, and Delaware areas.
They offer customers quality solutions, service, and support on a wide range of equipment. Their complete line of products and customised solutions help meet various clinical needs and budgets.
Role Requirements
Provide on-site installation, testing, and customer training for new diagnostic imaging systems
Deliver routine preventative maintenance and repairs in line with service standards
Maintain daily documentation of service calls, expenses, and time logs
Manage accurate inventory of spare parts and ensure return of repairable components
Support after-hours emergency call-outs as part of a scheduled rota
Promote service agreements and additional field service offerings to customers
Collaborate with field and office teams to uphold uptime and response time commitments
Person Specifications
Associate’s degree in electronics technology or equivalent field experience
Minimum 5 years of experience servicing medical imaging technology
Strong troubleshooting skills in photochemical, electromechanical, and computer systems
Experience with DOS and Windows operating systems
Ability to travel a minimum of 60%, including after-hours and weekends when required
Valid driving license
Package
$80,000 – $130,000 basic
401(k) with matching
Health, dental, and vision insurance
Paid time off
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Locations
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