Back to search
Role Filled

Field Service Engineer

Scientific Supplier
Engineers Field & Depot
Analysers
UK wide
£30,000-£40,000
High Value Capital Equipment

Role Overview

We are recruiting for an exciting new role with a high performance instrument provider who are looking for a Field Service Engineer to join their team.

Role Requirements

This is a field based role covering the UK with some international travel. They have an office based in Manchester where they provide strong training for all new employees.

· Responsible for providing service within the UK and overseas covering IRMS and EA product lines. This will include installation, repairs, preventative maintenance and training.
· Ensure all service contract work is carried out within scope of agreement, particularly solving critical issues as efficiently and as quickly as possible
· Organise schedule to ensure all work is completed to an excellent standard to enhance customer satisfaction.
· Report accurate times of all onsite activities in the form of reports and expense claims
· Provide onsite support for IRMS and EA products globally
· Maintain a highly professional relationship with all customers ensuring customer loyalty and repeat business
· Testing of upgrade and repairs in the factory
· Operate in a pro-active manner to assist Product Managers and Sales to identify and develop business potential for both elemental analysis and IRMS instruments and upgrades
· Liaise with customer support to ensure required parts are delivered to customer site in good time.
· Develop and maintain product support documentation including manuals, engineering notes and knowledgebase documents.
· Manage provided assets including stock, car, telephone, computer, tools etc.
· Other duties as requested by management depending on the demands of the business.

Person Specifications

· Degree in scientific background or relevant experience
· Experience in servicing of scientific equipment
· Experience of delivering exceptional customer service
· Experience of dealing with customers in a lab environment
· Willing to travel at short notice in UK and occasionally overseas
· Clear and confident communicator
· Good attention to detail
· Good logical, analytical and fault-finding abilities
· Understanding of safety guidelines
· Good level of computer literacy
· Strong verbal and written communication skills
· Good organisational skills and multiple task handling
· Ability to work independently, remotely and self-motivate to achieve goals
· Friendly customer focused attitude
· Valid UK driving licence

Package

· Salary dependant on experience
· Company car
· Company bonus (average 10%)
· Opportunity to earn commission for upselling / leads
· Tools
· Expense
· Lunch allowance
· No on call or out of hours work
· TOIL
· 23 days annual leave- increasing to 25 days after 1 year
· Sick pay
· Hours – Monday-Friday 39 hours
· Full development plan with regimented training

Locations

Alfreton
Altrincham
Ashton-under-Lyme
Banbury
Barnsley
Bicester
Birkby
Birmingham
Bolton
Bootle
Brackley
Bradley
Bridgmorth
Brierley Hill
Buckingham
Burton upon Trent
Bury
Buxton
Cannock
Cheadle
Chester
Chesterfield
Chorley
Cirencester
Corby
Coventry
Crewe
Deeside
Deighton
Derby
Dewsbury
Droitwich
Dronfield
Dudley
Elland
Ellesmere Port
Gloucester
Halifax
Hebden Bridge
Huddersfield
Hyde
Ilkley
Kettering
Leamington Spa
Leeds
Leek
Leicester
Leigh
Lichfield
Liverpool
Loughborough
Macclesfield
Malvern
Manchester
Mansfield
Market Drayton
Market Harborough
Matlock
Melton Mowbray
Milton Keynes
Nantwich
Newark
Newport Pagnell
Normanton
Northampton
Northwich
Nottingham
Nuneaton
Oldham
Ormskirk
Oxford
Pontefract
Prescot
Pudsey
Rochdale
Rotherham
Rugby
Runcorn
Sale
Salford
Sandbach
Sheffield
Shifnal
Skelmersdale
Solihull
Sowerby Bridge
St Helens
Stockport
Stoke-on-Trent
Stone
Stourbridge
Stroud
Sutton-in-Ashfield
Telford
Tewkesbury
Tipton
Towcester
Uttoxeter
Wakefield
Walsall
Warrington
Warwick
Wetherby
Widnes
Wigan
Willenhall
Wirral
Witney
Wolverhampton
Worcester
Previous Listing
Date Updated
24 Oct 2023
Job reference
71927
Categories
Full Time
Take Experience
Take Graduate
Take Trainee
Share Job
This role has been filled