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Field Service Engineer
Scientific Supplier
Engineers Field & Depot
Materials Characterisation
Midlands
£35K - £43K
High Value Capital Equipment
Role Overview
As a Field Service Engineer for Materials Characterisation (TEX), you will play a key role in the installation, maintenance, and servicing of laboratory equipment. This role is a mix of field service and administrative duties, with approximately 1-2 days a week in the office, 3 days on-site with customers, and occasional overnight stays (5-6 per month). The role offers a significant opportunity for growth and skill development through extensive training and support.
Company Information
We have partnered with a growing company in the field of materials characterisation, offering innovative solutions to various industries. They have recently expanded our portfolio with a new client and product, which requires the addition of a dedicated Service Engineer to the team. The department consists of a manager, two team leads, and a talented group of 15 engineers spread across the UK, with 2 engineers based in our Luton office. The Service Engineer will be joining a well-established team, with extensive product training and support provided to ensure success in the role.
Role Requirements
Key Responsibilities:
· Install and commission laboratory equipment at client sites across the UK.
· Perform preventative maintenance, servicing, and troubleshooting of various lab equipment.
· Provide ongoing support and technical assistance to clients, ensuring high levels of customer satisfaction.
· Maintain accurate records of services performed, issues resolved, and any parts replaced.
· Participate in extensive product training, including online training and international sessions in Austria or Germany over a six-month period.
· Regular travel across the UK to customer sites, with occasional overnight stays (5-6 per month).
Person Specifications
Person Specification:
· Experience with laboratory equipment is desirable, but we are open to candidates with a background in similar engineering roles (science, medical, or military engineers).
· Strong troubleshooting and repair skills, excellent communication, and a customer-focused approach.
· We value candidates with a proven track record of stability and commitment to their previous roles.
· Candidates with experience such as science engineers, medical engineers, or military engineers are preferred.
· Enthusiastic, driven, and team oriented. Ability to work independently while contributing to a dynamic, inclusive, and collaborative team culture.
Package
Salary & Benefits:
· Salary: £35,000 – £43,000 (based on experience) + up to 10% bonus
· Annual Leave: 25 days plus bank holidays, increasing to 28 days after 1 year of service
· Private Health Insurance: After 6 months’ probation
· Company Pension: 5% employer contribution, 4% employee contribution
· Life Assurance: Equivalent to three times your annual salary
· Flexible Working: Options available
· Company Van: Available for personal use
· Company Laptop & Mobile Phone
· Training: Full product training with ongoing support
· Wellbeing Support: Access to mental health services and physical health checks
· Growth Opportunities: Potential for career advancement within the company
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Date Updated
17 Jan 2025
Job reference
73961
Categories
Full Time
Permanent
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