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Role Filled

Field Support Engineer

Scientific Supplier

Engineers Field & Depot

Chromatography

Cambridge

Contact Imogen

Scientific Chromatography

Role Overview

?? Are you ready to become a vital member of a pioneering laboratory technology team? Our partners are seeking a Field Support Engineer to join their team, and the opportunities within this role are not something to miss!

Role Requirements

As a Field Support Engineer, you will:
– Journey to the field, with regular trips to our Newmarket office.
– Collaborate closely with the Service Manager and Service Admin, providing expert technical support, performing installations, repairs, and planned maintenance for equipment within your territory.
– Team up with the Service Manager to deliver world-class installation and training on new chromatography equipment in the South UK.
– Partner with the BDM (Chromatography) to offer application and after-sales support throughout the UK.
– You may occasionally be called upon to travel throughout the UK, wherever your skills are needed most.
– Attend product application and service training courses, both on home soil and across the globe.
– Collaborate with local territory sales specialists to ensure you achieve the pinnacle of customer satisfaction.
– Take on the task of maintaining demo equipment at the Newmarket HQ.
– Be an active participant in all team meetings and provide unwavering support to our business.
– Forge strong, supportive relationships with the UK Service, BD, and Finance teams, ensuring that the company not only delivers exceptional products but also the world-class service synonymous with the brand.

Person Specifications

The one we’re searching for should possess:
– The ability to commute to our office in Newmarket on a monthly basis.
– A background in field service or application roles within a chromatography instrumentation company.
– Willingness to travel as and when required.
– Ideally, a Chemistry qualification at the degree level, demonstrating your deep knowledge of the subject.
– A history of working with liquid chromatography instrumentation and mastering its service and maintenance.
– Laboratory experience and an acute awareness of health and safety within this environment.
– A proven ability to develop basic flash and HPLC chromatography methods, showcasing your analytical prowess.
– Superb communication skills to effortlessly connect with colleagues and customers.
– A highly organised nature, ensuring nothing falls through the cracks.
– A background in scientific instrumentation and the confidence to address groups with authority.
– The motivation to work remotely and independently.
– A positive and supportive attitude towards both internal and external customers.
– A steadfast commitment to following company rules and regulations.
– An outgoing, active team player who thrives on collaboration.
– A boundless energy and a genuine passion for technical challenges.

Package

Here’s What’s in Store for You:
– A thrilling compensation package of up to £45,000, tailored to your experience and skills.
– A generous £2,000 quarterly bonus, directly tied to the service revenue, meaning your impact equals rewards.
– Your very own company car, providing the keys to a journey filled with success.
– A credit card
– The promise of a balanced work-life equation – no overtime or weekend work.
– A secure pension plan, ensuring your future is safeguarded.
– Private healthcare to keep you at your best.
– The joys of a Christmas shutdown, a well-deserved time to recharge and celebrate.
– Comprehensive OEM product training, equipping you with the knowledge you need.
– An invitation to be part of a tightly-knit, supportive team, ready to embark on this journey together.

Locations

Ashford

Barnet

Basildon

Benfleet

Bishop's Stortford

Bourne

Brentwood

Broxbourne

Buckingham

Bury St Edmunds

Cambridge

Canterbury

Chelmsford

Chigwell

Clacton-on-Sea

Colchester

Dagenham

Dunstable

East London

Ely

Enfield

Felixstowe

Grays

Haringey

Harlow

Harpenden

Harwich

Hatfield

Herne Bay

Hertford

Hitchin

Hornchurch

Ilford

Ipswich

Leighton Buzzard

Leyton

Loughton

Luton

Maidstone

Margate

Medway

Milton Keynes

Newmarket

Newport Pagnell

North London

Peterborough

Rayleigh

Romford

Royston

Saffron Walden

Sevenoaks

Southend-on-sea

St Albans

Stamford

Stevenage

Stratford

Sudbury

Thetford

Tonbridge

Tunbridge Wells

Upminster

Waltham Cross

Walthamstow

Welwyn

Whitstable

Wickford

Previous Listing

Date Updated

19 Jan 2024

Job reference

72149

Hiring contacts

Harrison Collier

01494 818 004

harrison@zenopa.com

Expertise: Analytical Science, Business Development, Chemistry, Life Science, Physics

This role has been filled

Why Zenopa?

We aim to operate and maintain the following set of core values

We liaise on your behalf

Required equipment, e.g. cars, laptops, mobiles, we negotiate with the employer source and manage these on your behalf.

Solid Industry Relationships

Our recruitment teams have built relationships with some of the UK’s most prestigious pharmaceutical companies

High Success Rate

Our structured recruitment approach allows us to deliver consistently successful outcomes for both clients and candidates, supporting long-term placements and repeat partnerships.

Systems that work for you

As an ISO 9000 organisation we have fully defined systems that are regularly audited. You can be assured we consistently following processes that deliver for all.