German Customer Experience Representative

We are seeking a Customer Experience Representative to join a high-performing Customer Experience team. This role combines traditional customer service responsibilities with proactive customer engagement, customer retention activities, CRM management, and commercial support.

Working closely with Sales, Marketing, and Operations teams, you will play a key role in ensuring customers receive an exceptional experience throughout their journey, while supporting wider business growth objectives.

This is an excellent opportunity for an organised, customer-focused individual who enjoys building relationships, solving problems, and supporting commercial teams.

Our client is a growing international organisation operating within the Animal Health sector. With a strong focus on customer experience, commercial excellence, and long-term customer relationships, they are investing in their Customer Experience function to support continued growth across European markets.

The business prides itself on being customer-focused, collaborative, and results-driven, providing employees with the opportunity to make a meaningful impact within a dynamic and evolving environment.

Essential
Previous experience within Customer Service, Customer Experience, Customer Support, Internal Sales, Sales Support, or a similar customer-facing role
Fluent German and English language skills, both written and spoken
Strong communication and relationship-building abilities
Experience working with CRM systems and customer databases
High level of organisation and attention to detail
Ability to manage multiple priorities and customer interactions simultaneously
Proficient in Microsoft Office, including Outlook, Excel, and Teams
Customer-focused, proactive, and solution-oriented approach
Ability to work effectively within cross-functional teams

Desirable
Experience within a B2B environment
Previous experience within Animal Health, Veterinary, Healthcare, Pharmaceutical, or related sectors
Animal Health or Veterinary Customer Service experience would be highly advantageous
Experience supporting customer retention, outbound customer engagement, or sales support activities
Knowledge of HubSpot, SAP, or similar CRM platforms
Additional European language skills

Competitive salary
Fully remote role based in Germany
Permanent full-time position
Opportunity to join a growing international organisation
Collaborative and supportive working environment
Exposure to both customer experience and commercial functions
Ongoing training and professional development opportunities
Career progression opportunities within a growing business