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Operations Manager
Opthalmology
Newcastle Under Lyme
£55,000 - £60,000
Role Overview
Full time | Office Based – Newcastle Under Lyme
To manage the back-office operations of the Company, ensuring that the Company complies with financial and legal practices and maintains standards of operation to ISO 9001:2015 requirements.
Reporting to the Managing Director of the UK subsidiary, responsibilities include planning, organising operations, including, HR, finance, purchasing, IT, facilities, Legal, Quality Management, Health and Safety, and special projects.
The role involves establishing, monitoring and developing Company policies and procedures and the ongoing management of ISO 9001:2015. The role also involves the co-ordination of building facilities, security and maintenance and the supervision of two administrative staff.
Company Information
Zenopa have partnered with the UK subsidiary of a well-known, global organisation, with market leading products across their specialities. Serving healthcare professionals across the UK and Ireland, they offer solutions in areas such as rheumatology, ophthalmology, and orthopaedics.
Role Requirements
– Oversee company finance administration including payments, payroll, pensions, benefits, purchase orders, asset management and liaison with external accountants.
– Manage outsourced IT services, including hardware/software procurement, system upgrades, telephony, mobile devices, cybersecurity projects and supplier coordination.
– Lead and support administrative staff through performance management, training, coaching, appraisals and day-to-day supervision.
– Ensure effective company administration and compliance, including contracts, insurance, legal documentation, reporting requirements and liaison with external advisers and regulators.
– Coordinate HR and personnel activities including recruitment, onboarding, contracts of employment, employee relations, training, absence management and benefits administration.
– Maintain and oversee ISO9001 quality standards, audits, compliance documentation and continuous improvement processes.
– Manage facilities and business continuity arrangements, including site services, utilities, access control, records management, health & safety and disaster recovery planning.
Person Specifications
Essential experience
3+ years experience within an Operations Manager or similar operational role
Must have a generalised knowledge of HR
Must have a general understanding of QMS
Strong organisational and interpersonal skills with the ability to build trusted relationships across the business.
Desirable experience
ISO9001
CIPD qualified or part qualified
People management experience
Package
£50k-£60k base salary
Annual bonus based on company performance
£6k car allowance
Pension contribution
Private Healthcare
25 days holiday plus bank holidays and Christmas closure
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Date Updated
28 May 2026
Job reference
75799
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Full Time
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