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Senior Field Service Engineer
Role Overview
You will independently manage service operations across your territory, ensuring the installation, maintenance, and repair of diagnostic imaging equipment while driving customer satisfaction and promoting service offerings.
Company Information
Our client is an exclusive distributor and service provider of medical diagnostic imaging equipment throughout the New York, New Jersey, Eastern Pennsylvania, and Delaware areas. They offer customers quality solutions, service, and support on a wide range of equipment. Their complete product line and customised solutions help meet various clinical needs and budgets.
Role Requirements
Install and verify the performance of diagnostic imaging equipment at customer sites.
Perform preventative maintenance, repairs, and software upgrades.
Maintain regular contact with service contract accounts to resolve issues promptly.
Document service activities, manage parts inventory, and submit reports on time.
Promote field service offerings and perform scheduled on-call services.
Provide feedback on system failures and suggest process improvements.
Collaborate with sales and other field engineers as needed.
Person Specifications
Associate’s degree in electronics technology or equivalent experience.
Minimum 5 years’ experience in medical imaging technology field service.
Proven customer service and technical problem-solving abilities.
Experience with Windows and DOS; networking knowledge (TCP/IP, FTP) preferred.
Ability to travel at least 60% and work flexible hours, including nights and weekends.
High level of self-motivation and ability to function independently.
Package
401(k) matching.
Health, dental, and vision insurance.
Paid time off.
Even if you do not fit the criteria, we still want to hear from you! We have over 300 jobs not advertised on the website that you could be a perfect fit for!
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We aim to operate and maintain the following set of core values